Terms of Service

1. Agreement and scope

These Terms of Service govern your access to LiquidAuto’s websites, application at app.liquidauto.co, demos, and AI front-office services. By using the services, you agree to these terms. If you use them for a business, you represent that you have authority to bind that business. If you do not agree, do not use the services.

A separately executed service agreement, order form, or data-processing agreement takes precedence over these terms to the extent of a conflict. Our Privacy Policy explains how personal information is handled.

2. Eligibility and accounts

You must be at least 18 and legally able to enter an agreement to create a business account. Provide accurate information, protect your credentials, and ensure that only authorized users access your account. You are responsible for activity under your account and for promptly reporting suspected unauthorized access to team@liquidauto.co.

3. Service and AI limitations

LiquidAuto helps automotive businesses handle calls, texts, chat, routing, customer context, and scheduling. Available features depend on your plan, configuration, and connected systems.

AI-generated responses and summaries may be inaccurate or incomplete. You are responsible for reviewing important outputs and confirming appointment details, prices, vehicle information, and service recommendations with the relevant business. Recall results are informational and should be confirmed with the manufacturer or an authorized dealer. LiquidAuto does not perform repairs or guarantee vehicle safety. Do not use the service for emergencies; contact emergency services when needed.

4. Customer responsibilities and acceptable use

You must have the rights and permissions needed to upload information, connect systems, and instruct LiquidAuto to communicate with people. You are responsible for required notices and consent for calls, AI or automated communications, recording, transcription, and messaging, and for honoring opt-outs and applicable laws.

Do not use the service for unlawful, deceptive, abusive, or discriminatory activity; unsolicited messaging; impersonation; infringement; malware; unauthorized access; interference with service operation; or attempts to bypass security or usage limits. Do not submit another person’s phone number for a demo without their permission.

5. Calls and SMS messaging

LiquidAuto may send requested demo links, responses to inquiries, appointment or service updates, and other messages within the scope of your consent. Promotional messages require the applicable consent. Agreeing to these terms alone does not provide consent to marketing calls or texts.

Message frequency varies by interaction or program. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out of texts and HELP for assistance, or email team@liquidauto.co. Following an opt-out, a confirmation message may be sent and further messages require renewed consent, except as permitted by law. Carriers are not liable for delayed or undelivered messages. Delivery depends on carrier networks and other third-party systems.

For messages sent on behalf of a dealership or service center, that business is responsible for its messaging program and customer relationship. See our Privacy Policy for information about mobile data and consent records.

6. Fees, subscriptions, and cancellation

Fees, billing periods, renewal terms, usage allowances, and any cancellation or refund terms are those presented and agreed to when you purchase or sign an order form. You are responsible for agreed charges and applicable taxes. A demo does not by itself create a paid subscription. Contact team@liquidauto.co for billing questions or to request cancellation, subject to your service agreement. Mandatory consumer rights remain unaffected.

7. Your data and our intellectual property

You retain your rights in information and content you provide. You authorize LiquidAuto and its service providers to process that information as needed to provide and support the services in accordance with applicable agreements and the Privacy Policy. You are responsible for the accuracy and lawfulness of your content and instructions.

LiquidAuto and its licensors retain their rights in the service, software, branding, and documentation. Subject to these terms and your agreement, you may use the service for its intended purposes. No ownership of the service is transferred to you.

8. Third-party services

Connected phone networks, AI providers, scheduling tools, CRM and DMS systems, and other third-party services may have separate terms and privacy policies. You are responsible for authorizing your integrations and complying with their terms. Third-party availability, data, or changes can affect LiquidAuto’s operation.

9. Suspension and termination

We may restrict or suspend access to address abuse, security threats, unlawful activity, nonpayment, or a material breach of these terms, subject to your service agreement and applicable law. You may stop using the website at any time; termination of paid services follows your service agreement. Contact us about retrieving business data before account closure. Information is retained or deleted as described in the Privacy Policy and applicable agreements.

10. Disclaimers and liability

To the extent permitted by law and except for express commitments in a separate agreement, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not guarantee uninterrupted service, error-free AI outputs, or particular business results.

To the extent permitted by law, neither party is liable under these terms for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from use of the service. This exclusion does not limit liability that cannot lawfully be excluded, including liability for fraud or willful misconduct, and does not override a separately agreed liability provision or nonwaivable consumer rights.

11. Changes and questions

We may update these terms as the service changes. We will post the revised terms with an updated date and provide additional notice where required. Changes apply prospectively, subject to applicable law and any separate agreement. If you disagree with revised terms, stop using the affected services and contact us about your account.

For service, billing, or other questions, contact LiquidAuto at team@liquidauto.co.